At Leading Edge, we are committed to ensuring that every customer enjoys a smooth and satisfying shopping experience — from the moment you place your order to the moment your product is installed. This policy outlines our cancellation, return, refund, and warranty terms clearly so you can shop with full confidence.
Order Cancellation Policy
We understand that sometimes plans change.
To keep our delivery schedule accurate and efficient:
- Orders can be canceled within 24 hours of placing the order.
- To cancel, please contact our customer support team by phone, WhatsApp, or email with your order ID and reason for cancellation.
- Once the product has been processed or dispatched, cancellation requests will no longer be accepted.
- For customized or made-to-order furniture, cancellation may not be possible once production has started.
Tip: If you wish to modify your order instead of canceling, contact us within 24 hours and we’ll assist you.
Return Policy
Our return policy ensures fair handling while maintaining quality standards for every customer.
- Furniture Products:
– Due to size, weight, and customization, furniture items are non-returnable once delivered and assembled.
– However, if you receive an item that is defective, damaged, or not as described, please report it within 24 hours of delivery. We will inspect and offer repair, replacement, or service support as per warranty coverage.
- Lighting, Hardware, and Accessories:
– Returns are accepted within 3 days of delivery for products that are defective, damaged, or incorrect.
– Returned items must be in their original packaging, unused, and in resalable condition.
- Non-Returnable Conditions:
- Items damaged due to misuse, mishandling, or improper installation.
- Products altered or repaired by unauthorized personnel.
- Customized or special-order items made specifically to your request.
To initiate a return, contact our support team with your order ID and a clear image or video of the issue for quick assistance.
Refund Policy
We aim to process all refunds fairly and promptly.
- Once your return request is verified and approved, the refund will be initiated within 7–10 working days.
- Refunds are made to your original payment method (bank account, mobile banking, or card).
- For cash-on-delivery (COD) orders, refunds will be provided via bank transfer or mobile payment after verification.
- Shipping or service fees (if applicable) are non-refundable unless the return is due to our fault (defective, wrong, or damaged product).
Refund timelines may vary depending on your bank or payment gateway processing time.
Warranty Policy
We stand behind the quality of every product we sell.
- Furniture:
All furniture items include a 1-year service warranty covering manufacturing defects in structure, joints, or fittings.
- Not covered: Glass, fabric, leather, or artificial leather parts.
- Service includes: Repair or component replacement for verified manufacturing issues.
- Lighting, Hardware & Accessories:
Warranty coverage (if applicable) depends on the product type and brand policy.
Standard warranty terms will be mentioned on the product page or packaging.
- Warranty Exclusions:
- Normal wear and tear from regular use.
- Damages caused by misuse, improper handling, exposure to moisture, or accidents.
- Unauthorized repairs or modifications.
- Products used in commercial environments beyond design capacity.
Please retain your purchase receipt or invoice to claim any warranty service.
Need Help?
Our customer support team is always ready to assist with your cancellation, return, or warranty claim.
Helpline: +01759-993888
Email: info@leadingedge.com.bd
Website: www.leadingedge.com.bd
Kitchenware
Hardware